Annual Report 2020
HOUSING AND SERVICES
HOUSING AUTHORITY OF MARICOPA COUNTY
2020 ANNUAL YEARBOOK
Prepared By The Housing Authority of Maricopa County
8910 N. 78th Ave • Peoria, Arizona 85345
The Housing Authority Of Maricopa County Would Like To Send Our
Deepest Sympathies To The Families Of Those We Lost In 2020 Due
To The Novel Coronavirus Disease of 2019 (COVID-19).
AGENCY MISSION
To improve the quality of life of families and strengthen communities by
developing and sustaining affordable housing programs; and
to become a leading housing authority by exemplifying best
practices, offering innovative affordable housing programs, and expanding
accessibility throughout Maricopa County.
VISION
To provide housing to all in need of a place to call home.
CORE VALUES
Treat all people with dignity and respect.
Conduct our business in an honest, responsible, and accountable fashion.
Help all people realize their full potential.
A NOTE FROM THE EXECUTIVE DIRECTOR
The year 2020 will be remembered by us as a year of many challenges as we dealt with
the pandemic that not only changed the operating model for us, but also changed our
thinking on how we serve our customers and maintain a safe environment for all of
our employees. The new way of operating, keeping our employees and residents safe,
meeting virtually, and increasing technology to keep operations open and serving was
a priority for management.
Although we had many challenges in 2020 dealing with the pandemic, we continued to
operate and serve our customers. The HAMC team rose to the challenge. In 2020 the
strategic plan became operational, we formed teams to implement the plan and advance
the goals adopted. The last RAD project was completed in 2020 and the scattered site
single-family homes were sold. We had several HUD Management Operation Reviews
(MOR) successfully completed in 2020 and maintained our High Performer designation
with HUD. HAMC work goes beyond housing. We provided residents with access to
food, assisted residents with applications for utility and eviction prevention funds and
access to other services. It was a remarkable year for HAMC despite the challenges.
This annual yearbook reflects the hard work and dedication of all of our employees
and partners to provide housing and services to our customers. I look forward to 2021
bringing new opportunities.
I would like to acknowledge the HAMC team and management for their commitment
and dedication, the many partners that stepped it up during the pandemic and the Board
of Commissioners for their guidance and direction.
Gloria Munoz,
Executive Director